Privacy Policy

At Plug & Play Studio, we are committed to maintaining the security and confidentiality of the personal information held by us. This Privacy Policy describes how we collect, use, and protect your personal data when you use our website or booking services. By using our services, you consent to the practices described in this policy.

1. Your Privacy

We are committed to keeping your personal data accurate, complete, up-to-date, and stored in a secure environment protected from unauthorised access, disclosure, or misuse. We comply with the Personal Data Protection Act 2012 (PDPA) of Singapore.

2. Personal Information We Collect

We collect personal information when you register an account, make a booking, or contact us. This may include:

• Full name and email address
• Phone number
• Payment information (processed securely by HitPay — we do not store card details)
• Booking history and session details
• Band name and any notes submitted at the time of booking
• Technical data such as IP address, browser type, and pages visited (via cookies)

3. How We Use Your Personal Information

We use your personal information for the following purposes:

• To process and manage your studio bookings
• To verify your identity and authenticate your account
• To send booking confirmations, reminders, and access codes by email
• To provide customer support and respond to enquiries
• To process payments and issue studio credits where applicable
• To personalise and improve your experience on our website
• To analyse booking patterns and improve our service offering
• To comply with legal obligations and prevent fraud
• To send occasional promotional communications (you may opt out at any time)

4. Who We Share Information With

We do not sell your personal data. We may share your information with:

• Payment processors — HitPay, to securely process your transactions
• Email service providers — Brevo (Sendinblue), to deliver transactional emails
• Law enforcement or regulatory authorities — where required by Singapore law
• Service providers — third parties who assist us in operating the website or studio, bound by confidentiality obligations

5. Cookies

Our website uses cookies to maintain your login session and remember your preferences. We do not use third-party advertising cookies. You may disable cookies in your browser settings, though some features of the booking system may not function correctly without them.

6. Data Retention

We retain your personal data for as long as your account is active, or as long as necessary to provide our services and comply with legal obligations. Booking records are kept for a minimum of five years for accounting and dispute resolution purposes. You may request deletion of your account and associated data at any time, subject to any legal retention requirements.

7. Access and Correction

You have the right to access, correct, or update the personal information we hold about you. You can update your name, email, and phone number from your account settings. For other data access or correction requests, please contact us directly at the email address below. We will respond within 30 days.

8. Withdrawing Consent

You may withdraw your consent to our use of your personal data at any time by contacting us. Withdrawal takes effect within 30 days and does not affect any data processing already carried out. Note that withdrawing consent may limit our ability to provide booking services to you.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Passwords are stored using industry-standard hashing and are never stored in plain text. All data is transmitted over encrypted HTTPS connections.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be published on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at: plugandplaystudiosg@gmail.com